Reservations & Payment
We will hold your booking without a deposit for up to two days (seven days if you notify us that you are sending a cheque) from the time we send you the agreement form. However, we must receive the reservation deposit and signed agreement in order to secure your reservation. If you are sending a cheque or unsecured payment, reservations are not secured until your payment is received and has cleared at our bank. See our Cancellation Policy for additional details.
Your advance payment is equal to 50% of the rental amount. The balance of rent is DUE 30 days before your arrival date. This includes the balance remaining on your rentals, the cleaning fee (if applicable), and any extra services that you have ordered. If you are reserving a booking within 30 days of your arrival date, the full amount is due.
Note that charges for goods and services in BC Canada are subject to a 12% sales tax (HST) as of July 1, 2010.
This property is privately owned and we reserve the right to select or reject any application or terminate any reservation or stay at any time.
Method of Payment
If you are paying by cheque or unsecured payment, we must receive a cheque for the full amount of the damage deposit at least 30 days before your arrival date. You must agree to the damage deposit amount on your rental agreement if paying by credit card. Your credit card account will be pre-authorized for the full amount of the damage deposit before your arrival.
The deposit will be refunded within 14 days of your departure date provided that there are no damages, missing inventory, or excessive cleaning required. If you notice anything damaged or missing upon check-in, please notify us immediately.
In addition, you are responsible for any and all damage to your lodging or property caused by your negligence and/or the negligence of your guests and visitors. Refer to your rental agreement for additional details.
All amounts are in Canadian dollars. Until your room rate is confirmed in writing to you, all rates, fees, and/or programs are subject to change without notice. We are not responsible for erroneous entries. Please contact us directly to confirm rates. Certain amenities are seasonally available or subject to temporary closure. We do not guarantee their availability.
A minimum stay applies to many of our lodgings during peak season and holidays. Overnight stays may be accepted during other time periods or to fill "midweek vacancies" in our schedule. Longer minimum stays may also be required during some holiday periods, such as Christmas, July long weekend, and August long weekend. A lodging may be reserved for less than the minimum required stay, but the minimum rate in effect at the time will apply.
Rates include a one-time linen and towel setup. Your lodging is always cleaned before and after your stay.
Should you decide to cancel your reservation for any reason, please consult our Cancellation Policy.
Our Virtual Check-In System permits you to arrive anytime after 4:00 PM local time on your arrival date. Your accommodation is equipped with an coded entrance. You should have received the pass codes and other instructions about 2 weeks before your arrival date. Please call us if you have not received them. If your reservation includes secured parking, a remote control for the accessing the parking area will be in your lodging when you arrive. Depending on the facility, there may also be a parking pass that you must display in your vehicle when on the premises.
If your guest suite does not permit the Virtual Check-In System, then we will meet you at the resort at 4PM. Please confirm your arrival time in advance.
Check-out time is before 10:00 AM on the departure date. A fee will be charged if we need to let you into the unit after your check-out time.
If you have other requirements, please contact us by email or telephone at least one week before your arrival. We may be able to reschedule our housekeeping.
Upon booking your reservation, a confirmation letter will be sent to you by email, or by regular mail if no email address is provided. The confirmation letter will clearly state your dates of arrival and departure as well as receipt of your booking fee and balance owing.
After the balance of rents have been paid, you will receive your Arrival Letter. This letter provides the access codes for the resort, maps, contact information, and other instructions. Please call us immediately if you have not received the Arrival Letter about 2 weeks before your arrival date.