Kelowna Vacation Homes and Property Management
Kelowna Vacation Condos and Property Manangement

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You are here:   Home  >  Vacation Homes  >  Rental Policies  

realTopia Vacation Rentals

Vacation Property in Kelowna BC Canada

Rental Policies

The following policies have been developed to ensure the comfort, pleasure, and security of all persons visiting our property (the "lodging"). Please refer to your rental agreement for important information that relates to your booking.

Reservations & Payment

We will hold your booking without a deposit for up to two days (seven days if you notify us that you are sending a cheque) from the time we send you the agreement form. However, we must receive the reservation deposit and signed agreement in order to secure your reservation. If you are sending a cheque or unsecured payment, reservations are not secured until your payment is received and has cleared at our bank. See our Cancellation Policy for additional details.

Your advance payment is equal to 50% of the rental amount. The balance of rent is DUE 30 days before your arrival date. This includes the balance remaining on your rentals, the cleaning fee (if applicable), and any extra services that you have ordered. If you are reserving a booking within 30 days of your arrival date, the full amount is due.

Note that charges for goods and services in BC Canada are subject to a 12% sales tax (HST) as of July 1, 2010.

This property is privately owned and we reserve the right to select or reject any application or terminate any reservation or stay at any time.

Method of Payment

We accept VISA, MasterCard, Interac Email Money Transfer, traveler's cheques, personal cheques, cashier's cheques, and bank money orders.

Damage Deposit

If you are paying by cheque or unsecured payment, we must receive a cheque for the full amount of the damage deposit at least 30 days before your arrival date. You must agree to the damage deposit amount on your rental agreement if paying by credit card. Your credit card account will be pre-authorized for the full amount of the damage deposit before your arrival.

The deposit will be refunded within 14 days of your departure date provided that there are no damages, missing inventory, or excessive cleaning required. If you notice anything damaged or missing upon check-in, please notify us immediately.

In addition, you are responsible for any and all damage to your lodging or property caused by your negligence and/or the negligence of your guests and visitors. Refer to your rental agreement for additional details.

Rates

All amounts are in Canadian dollars. Until your room rate is confirmed in writing to you, all rates, fees, and/or programs are subject to change without notice. We are not responsible for erroneous entries. Please contact us directly to confirm rates. Certain amenities are seasonally available or subject to temporary closure. We do not guarantee their availability.

Minimum Stays

A minimum stay applies to many of our lodgings during peak season and holidays. Overnight stays may be accepted during other time periods or to fill "midweek vacancies" in our schedule. Longer minimum stays may also be required during some holiday periods, such as Christmas, July long weekend, and August long weekend. A lodging may be reserved for less than the minimum required stay, but the minimum rate in effect at the time will apply.

Inclusive Fees

Rates include a one-time linen and towel setup. Your lodging is always cleaned before and after your stay.

Cancellation Policy

Should you decide to cancel your reservation for any reason, please consult our Cancellation Policy.

Check-in/Departure

Our Virtual Check-In System permits you to arrive anytime after 4:00 PM local time on your arrival date. Your accommodation is equipped with an coded entrance. You should have received the pass codes and other instructions about 2 weeks before your arrival date. Please call us if you have not received them. If your reservation includes secured parking, a remote control for the accessing the parking area will be in your lodging when you arrive. Depending on the facility, there may also be a parking pass that you must display in your vehicle when on the premises.

If your guest suite does not permit the Virtual Check-In System, then we will meet you at the resort at 4PM. Please confirm your arrival time in advance.

Check-out time is before 10:00 AM on the departure date. A fee will be charged if we need to let you into the unit after your check-out time.

If you have other requirements, please contact us by email or telephone at least one week before your arrival. We may be able to reschedule our housekeeping.

Confirmation Letters

Upon booking your reservation, a confirmation letter will be sent to you by email, or by regular mail if no email address is provided. The confirmation letter will clearly state your dates of arrival and departure as well as receipt of your booking fee and balance owing.

After the balance of rents have been paid, you will receive your Arrival Letter. This letter provides the access codes for the resort, maps, contact information, and other instructions. Please call us immediately if you have not received the Arrival Letter about 2 weeks before your arrival date.

Age, Size & Conduct of Party

Only registered guests are permitted overnight use of the lodging or the facilities. This is a ZERO TOLERANCE acceptance policy and failure to comply may result in immediate eviction with forfeiture of all monies paid. Please review the maximum number of guests permitted at each of our properties.

Our lodgings cater to families and mature adult groups only. The Renter and guests must be 25 years of age or older, except for family members that are under the direct supervision of the Renter.

Registered guests are fully responsibility for the actions and conduct of their visitors. To protect the quiet times, visitors are required to be off the property before 11 PM nightly.

Noise, Partying & Offensive Behaviour

This is not a party house. Excessive noise or partying are not allowed in your lodging or on the facilities. This includes any offensive or undesirable behaviour that would effect the enjoyment of others at the property. This is a ZERO TOLERANCE acceptance policy and failure to comply may result in eviction with forfeiture of all monies paid.

Bylaws, Rules & Regulations

Guests must conduct themselves according to the bylaws, rules, and regulations of the property at which they are staying. Failure to abide by the property's rules and requirements may result in fines and/or eviction with forfeiture of all monies paid.

Cleaning & Repairs

It is the responsibility of the guest to keep the lodging clean. Please leave the property in the same condition upon departure as you found it at check-in. Guests are required to clean soiled dishes in the dishwasher (you can leave the final load to dry in the dishwasher when you leave). Start one load of laundry (ie: your bath towels) before leaving. We have left you some laundry and dishwasher detergent for this purpose. Please remove your refuse and recycling and deposit them in the appropriate bins. The lodging should be left neat and tidy, and all items returned to their original location.

Housekeeping is provided before and after your visit if you are staying for one month or less. If you are renting a lodging for more than one month, you are responsible for leaving the lodging in the same clean condition (realTopia's "hotel" standard). Excessive cleanup after your stay will be charged to your credit card and/or damage deposit at the rate listed below. Please call us upon arrival if your lodging has not been cleaned to your satisfaction or if you notice anything missing or damaged. If you notice anything damaged or missing upon check-in, please notify us immediately. You can reach us directly through this website's contact form or by calling the cleaning service telephone number listed in the Welcome Book inside your lodging .

While clean linens and bath towels are included, daily maid service is not included in the rental rate. Maid service is available for an extra fee upon request (see rates below).

Current Schedule of Costs (unless specified elsewhere or where the actual replacement cost exceeds the listed amount):

  • Replacement passes: $50.00 each
  • Replacement keys:    $50.00 each
  • Replacement fobs:   $100.00 each
  • Remote controls:     $100.00 each
  • Garage door opener:$100.00 each
  • Face towel:              $13.50 each
  • Hand towel:             $22.50 each
  • Oversize Bath Towel: $67.20 each
  • Dirty dishes:             $30.00
  • Excessive cleaning:    $45/hour + Tax
  • Maid Service (optional): $30/hour + Tax
  • Late check-out:        $50.00/hour + Tax
  • All other items: At cost

Note: Rates are subject to change without notice.

If cleaning or repairs are required, they will be charged first against your damage deposit. If you provided a credit card number for your deposit or rental fees, the costs will be charged to your credit card account.

Use of Lodging & Facilities

The lodging is intended for residential use only. No commercial activity is permitted without written authorization from the homeowner.

The homeowner and its agents may enter your lodging at reasonable times to make repairs or inspections as required.

Parking

Park only in your designated parking stall. Do not park in any visitor's parking stall without written authorization. Only private passenger automobiles may be brought onto to the property. If you requested parking, a parking pass has been provided for you inside your lodging. The Renter must display the parking pass on their rear view mirror at all times while on the resort property. Failure to display the pass will result in towing of vehicle without notice at the Renter's expense. Please leave the parking pass(es) inside your lodging as instructed upon departure.

We have a ZERO TOLERANCE acceptance policy towards parking violations on the resort. Failure to comply will result in immediate eviction with forfeiture of all monies paid.

Pets

Although we adore pets, our facilities are not pet friendly. All of our rooms, balconies, and decks are designated pet free. Fines of $200 will be assessed for each violation in addition to eviction and additional cleaning charges.

Smoking

Smoking is strictly prohibited anywhere on the premises. This includes the rooms, balconies, and decks. Failure to comply will result in a $200.00 fine per incident. Fines may be deducted from the damage deposit. You will also be charged 3 hours cleaning if we notice cigarette odour and/or butts in your lodging (including balconies and decks).

Use of Furniture, Furnishings & Equipment

All lodging furnishings and equipment must stay in the lodging. Other than keys, we do not permit items such as chairs, towels, or linens to be taken from your lodging (except for the coloured pool towels and coolers, but please bring them back without the sand!). Please refer to your Arrival Letter for information about storing your personal belongings. Some items, such as bicycles, ski and snowboard equipment, commercial and business equipment, and the like, are not permitted inside your lodging.

Liability

All guest parties are required to sign a release of liability before checking in.

Swimming

Beaches, shorelines, the pool, and the hot tub at the resort are unsupervised. Children should be accompanied by a parent or guardian at all times. Swimming is at your own risk. Please practice safe swimming in all community pools and in the lake.

Lost or Stolen Articles

We will not be held responsible for lost or stolen items. Please keep your valuables with you or locked out of sight in your vehicle at all times. If you forget something in your lodging after you leave, please call us as soon as possible. We can forward your items to you for the cost of shipping.

Any homeowner's items from your lodging that are lost, stolen, or damaged will be charged first to your credit card or damage deposit.

Eviction

We reserve the right to evict any renter, occupant, guest, or visitor if any rental or strata bylaw or rule is not followed. This particularly applies to the maximum number of overnight occupants, pets, smoking, noise and partying, and the age requirement. All pre-paid rents and deposits shall be considered earned and therefore retained by realTopia Vacation Rentals.

Circumstances beyond our Control

Please be advised that the lodging you are renting is located on property that may contain certain amenities and features (including but not limited to a swimming pool, hot tub, gym, elevators, sauna, alarm system, internet and cablevision services, etc.) which may from time to time not be fully functional or operational or may be under repair as managed by the building administration such that the use of these areas and/or amenities may be unavailable or limited during your stay. In this context, while we recognize and regret any resulting inconvenience to our guests, the homeowner of the lodging will not be responsible for any such events of outage or unavailability and shall have no responsibility or obligation to grant any discount or refund of any of the rental fee as a result of any such circumstances.

Disclaimer

Renters and guests understand that the we are NOT responsible for any personal injury on or off the property.

The homeowner is not responsible for any personal injury or loss or damage to the Renters’ and guests' property caused directly or indirectly from foul or inclement weather conditions, Acts of God or nature, failure of heat or power, accidents related to fire, heaters, stoves, failure to remove snow around access areas, or any unforeseeable circumstances.

Under no circumstances will Renters or guests hold the owner of the lodging responsible for any damages or claims of any kind resulting from their stay, except for intentional acts of harm.

Release from Liability

Registered guests, and all persons accompanying registered guests, are responsible for their personal property and safety and irrevocably release and save and hold harmless realTopia Vacation Rentals, its affiliates, associates, representatives, and the homeowner from any cost, or liability whatsoever arising from loss, damage, or personal injury of any severity due to theft or accident while on the premises or in the vicinity of the rented lodging.

Substitution

In case of fire, sale, or similar such events, realTopia Vacation Rentals reserves the right to substitute another similar property for the one which was reserved. If no other similar property is available, realTopia Vacation Rentals reserves the right to return all monies paid.

Travel Insurance

We highly recommend that the Renter purchase travel insurance. You may try Travel Guard Chartis for travel and trip cancellation insurance.

Privacy Policy

We respect your privacy. Please consult our Privacy Policy for more information.